AG wants authority to hold airlines accountable for customer complaints

Kansas Attorney General Derek Schmidt today asked congressional leaders to enact legislation that will give states greater authority to investigate customer complaints against airlines as the nation sees a dramatic rise in passenger dissatisfaction. In a letter signed by Schmidt and 37 other state and territory attorneys general, Schmidt asked Congress to pass a law removing federal restrictions that give central jurisdiction to investigate and prosecute airline complaints to the U.S. Department of Transportation. Schmidt and the other attorneys general argue that states have robust consumer protection units and, if the federal preemption were removed, could help ensure passengers are treated fairly by the airlines.