Arkansas City will resume charging late fees on utility billing accounts after 5 p.m. July 27 and delinquent accounts will be shut off starting on August 11th. Utility billing accounts that are not paid up to current status by 5 p.m. Aug. 10 will be assessed a
$35 disconnect fee and be subject to disconnection starting at 8 a.m. Aug. 11. These procedures had been suspended since the start of the coronavirus situation. To assist customers, the City asks that they please pay their bills as normal and ensure that the monthly balance is paid in full, whenever possible. If your complete monthly payment is a financial hardship, please try to at least stay as current as you can with your payments to avoid building up a large balance at a future date. The City is working on a plan for customers still faced with financial challenges. For those who wish to pay bills by credit or debit card, , just visit www.arkcity.org and click on “Online Payments” and follow the prompts. Questions? Call 441-4401 or 441-4402.
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